FAQ

Add products to your cart, sign in with the one-time code sent to your email, complete checkout, and confirm. You will receive an order confirmation email with your order number.

Card payment will be connected in a later phase. Orders are saved with status pending payment for now. We will notify you when online payment is available.

Delivery timelines depend on the carrier partnership currently being finalized (including ONEX discussions). Exact times and fees will be published on the Shipping page once confirmed.

Yes for damaged or incorrect items — contact us within 7 days of delivery with photos and your order number. See the Returns page for the full outline.

OLI uses email one-time codes — no password. Enter your email, open the message, and enter the 6-digit code.